Issues with importing data and rendering widgets

Incident Report for Plecto

Resolved

The incident has been resolved and the system is now operating at full performance.

If you still experience any issues, please reach out to our Support at support@plecto.com.
Posted Mar 10, 2025 - 11:51 CET

Monitoring

We have restored operations and are actively processing data again. At this time, there is a delay in data processing, and we are working to complete the import of delayed data from the past days.
We expect data to be fully up to date over the weekend, after which everything will return to real-time processing.
Thank you for your patience and understanding as we complete this process.
Posted Mar 07, 2025 - 17:42 CET

Update

Some of our customers are still experiencing data import issues. Our team is fully engaged and working dilligently on resolving this.
We are exploring multiple solutions to address the problem effectively. Rest assured, we are making progress and will restore full functionality as soon as possible. We sincerely apologize for the inconvenience and appreciate your patience.
Posted Mar 07, 2025 - 10:00 CET

Update

Some of our customers are still experiencing data import issues. Our team is fully engaged and working dilligently on resolving this.
We are exploring multiple solutions to address the problem effectively. Rest assured, we are making progress and will restore full functionality as soon as possible. We sincerely apologize for the inconvenience and appreciate your patience.
Posted Mar 06, 2025 - 22:03 CET

Update

Some of our customers are still experiencing data import issues. Our team is fully engaged and working dilligently on resolving this.
We are exploring multiple solutions to address the problem effectively. Rest assured, we are making progress and will restore full functionality as soon as possible. We sincerely apologize for the inconvenience and appreciate your patience.
Posted Mar 06, 2025 - 15:01 CET

Update

We are currently experiencing issues with our registration data for some customers. This means that new data is currently not importing.
We apologize for the inconvenience and are working continuously to fix the issue.
Posted Mar 06, 2025 - 06:15 CET

Identified

The issue has been identified and a fix is being implemented.
Posted Mar 05, 2025 - 16:15 CET

Investigating

We are currently investigating this issue.
Posted Mar 05, 2025 - 14:53 CET
This incident affected: Widget updates and Integration data import.